Frequently Asked Questions

What areas do you service?

Our warehouse is in Hope Island on the Gold Coast. We service Gold Coast, Brisbane, Byron Bay and Sunshine Coast. We love a good road trip. 

How long can you rent equipment for?

If it’s a weekend event, we typically drop off on Fridays and pick-up on Mondays. No fret, you don’t get charged for the extra days. If you need your drop off or pick-up on different days, simply let us know and we can arrange. 

When is payment required?

To make a booking, you’ll need to pay 40% upfront. The remainder will need to be settled at least 14 days in advance of the event. If needed, we are also happy for our clients to pay in installments if that makes it easier for them. 

What is your cancellation policy?

We understand that plans change something so bookings can be canceled 14 days prior to your event. If the full amount is already paid, we’ll return 60%. The 40% paid upfront is non-refundable.

Do you supply alcohol or bartending services?

No. We are not licensed to provide or serve alcohol. If needed, we can put you in touch with trusted bartending service companies to arrange. 

Do you offer delivery?

Yes. We offer curbside drop off and carry-in service.

Do you set up the equipment?

Yes. We will need a final layout 24 hours in advance of the event to set up the equipment. For larger events, a site visit may be required. 

Can customers pick up to save on costs?

Yes. Customer pick-up is great especially for small orders. We are happy to arrange a time for customer pick-up and drop off at our warehouse. Be sure to measure your vehicle ahead of time to make sure your items will fit. 

Not that not all items fit for self pick-up. Some of the excluded items are 183cm round tables and tap bars.  

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